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Credits and Refunds – West Shore Parks & Recreation (WSPR)
Programs: Full credits or refunds will be processed by contacting Reception at 250-478-8384 or firstname.lastname@example.org a minimum of 3 days (for courses) and 7 days (for camps) prior to program start date (less supply costs). Full credits or refunds are issued when WSPR cancels a program or when program is not convenient due to course changes. Every effort is made to cancel in a timely manner (3 to 5 days prior to course start date). Please refer to Parent Handbooks for Preschool and Licensed Care program specific cancellation policies.
Passes: Passes are non-transferable and a $5 replacement card fee applies if lost or stolen. Credits and refunds are not available for promotional or Regional Passes. A one-time extension is granted for leaves exceeding 30 days. Leaves less than 30 days may be granted for medical reasons (with doctor’s note). Extensions apply only to WSPR 6 Month, Annual Family and Annual Passes and do not apply to the Regional Annual Pass.
Credits are valid for one (1) year from the date of issue. For refunds, payments made by Visa, MasterCard, American Express or Debit will be credited to original credit/debit card (some restrictions apply). All other refunds are refunded by cheque and processed within 10 working days. Prorated refunds may be granted at the discretion of the Program Coordinator for medical reasons (with doctor’s note), relocation outside of Victoria, course withdrawals requested after the first lesson and from date of request for Passes. A $25 fee will apply to NSF cheques, credit card or electronic fund transfer rejections.
Rentals: For rental credit/refund information, please refer to the rental contract permit or contact the Facility Bookings office at 250-474-8611, or email@example.com